Welcome to Natural Gas Business Portal

Yes. The portal provides a single login to manage multiple Gas Transportation Agreements (GTA), Gas Sale and Transportation Agreements (GSTA), Gas Supply Agreements (GSA), entry points, exit points, and gas types under the same customer account.

Yes. Customers can add up to five (5) additional email addresses in their profile for receiving portal communications and notifications. All important communications, including request approvals, nomination status, allocation details, Joint Tickets (JT), invoices, payment updates, and other system-generated alerts, will be sent to the registered email addresses.

Yes. Customers can submit a request to add or modify Entry Points or Exit Points through the portal. Such requests are subject to technical feasibility, contractual provisions, and approval by the concerned IndianOil authority.

Customers whose facilities are not directly connected to an IndianOil pipeline may approach the concerned IndianOil Pipeline Regional Office with the project details. Feasibility of connectivity and transportation services will be examined based on technical, commercial, and regulatory considerations.

• A common carrier system implies that capacity in a natural gas pipeline, over and above the pipeline entity's own requirement and capacity allocated on a contract carrier basis, available to any other entity on a non-discriminatory "first-come-first served" basis subject to the latter entering into a contract for transporting a volume of natural gas normally for a period of less than one year.
• A contract carrier system implies the capacity in a natural gas pipeline, over and above the pipeline entity's own requirements, available to any other entity subject to execution of a firm contract for transportation of a volume of natural gas for a period of minimum one year, on mutually agreed terms and conditions.

Customers can submit a Contract Carrier (CT) capacity request through the IndianOil Natural Gas Business Portal after successful registration and addition of the applicable transportation agreement & entry-exit points. The request will be processed by the concerned Pipeline Regional Office in accordance with the applicable regulations and availability of capacity.

After CT requisition has been raised in the website, a unique system generated CT requisition number shall be provided. The CT requisition shall subsequently flow to concerned Regional Office of IOCL, who shall process the CT requisition further subject to availability of capacity, Completion of contractual and commercial formalities, Availability of the required payment security.

Yes. Customers are required to maintain adequate payment security, such as a Bank Guarantee (BG), Letter of Credit (LC), or Security Deposit (SD), as specified in the applicable Gas Transportation Agreement (GTA). The transporter will check available payment security before processing capacity booking requests.

Yes. A CT request may be rejected due to reasons such as:

• Non-availability of transportation capacity.
• Incomplete or incorrect information.
• Insufficient payment security.
• Non-compliance with contractual or regulatory requirements.

The reason for rejection will be communicated through the portal.

A CT request once submitted can not be modified until the same is rejected by transporter. Customer can coordinate with concern transporter to reject the CT. Customer can make a fresh request for CT.

DCQ (Daily Contracted Quantity) is the maximum quantity of gas that a customer is entitled to receive under the Gas Supply Agreement (GSA).

Customers can submit a DCQ Change Request through the portal. The request is forwarded to the concerned Business Development (Gas) team for review and approval. The revised DCQ becomes effective only after approval by IndianOil.

Customers can track the real-time status of their requests through the "Request Status" section of the portal. The current status (Pending, Approved, Rejected, or Returned for Clarification) is displayed along with remarks, wherever applicable.

Customers can submit daily nominations through the Nomination module by selecting the contract, CT, nominated quantity, and gas day. The portal validates the nomination and forwards it for further processing.

Yes. A nomination can be modified or withdrawn until the nomination window is open. Once the nomination cut-off time has elapsed or the nomination has been processed by IndianOil, further modifications are not permitted.

Customers can view the nomination status on the portal. Notifications and status updates are also communicated through automated email alerts.

The portal provides online access to daily allocations, imbalance reports, and overrun details. Customers can also receive automated email notifications after the completion of the allocation process.

After completion of gas allocation, the portal automatically generates Joint Tickets (JT) at the end of fortnight and mail to customers. Based on the approved JT, invoices are generated through SAP integration and made available on the portal. Customers are also notified through email.

The portal automatically sends notifications to the registered email address for important events such as approval of requests, nomination status, gas allocation, Joint Ticket generation, invoice generation, payment updates, and other business transactions.

For any assistance regarding registration, login, capacity booking, nominations, invoicing, or other portal-related issues, customers may contact the concerned IndianOil Pipeline Regional Office.

Contact Details available on Portal

For ETBPL Customers:
Southern Region Pipelines (SRPL), Chennai

For DPPL Customers:
Northern Region Pipelines (NRPL), Panipat

Further, customer can raise their concern through Complaint module visible after login.